1. Eligibility for Returns

• Return Period: You may return items within 7 days of receipt for a refund or exchange.
• Condition: Items must be unused, unwashed, and in their original packaging with all tags attached. We reserve the right to refuse returns that do not meet these conditions.
• Non-Returnable Items: Custom-made items, final sale items, and undergarments are not eligible for returns.

2. Return Process

To initiate a return, please follow these steps:

• Contact Us: Email us at contact@dogbanibi.com with your order number and reason for the return. Our team will review your request and provide further instructions.
• Package Your Return: Place the item(s) in their original packaging and include any documentation provided by our support team.
• Shipping the Return: You are responsible for return shipping costs unless the return is due to a defect or error on our part.

3. Refund Policy

• Refund Method: Once we receive and inspect your returned item, we will notify you. If approved, your refund will be processed within 5-7 business days and automatically applied to your original payment method.
• Partial Refunds: In some cases, only partial refunds may be granted (e.g., items not in original condition, items returned outside the return period).
• Shipping Costs: Original shipping charges are non-refundable.

4. Exchanges

• Exchanging an Item: If you would like to exchange an item for a different size or color, please contact us to confirm the availability of your preferred item.
• Exchange Process: Follow the return process outlined above, and once we receive your return, we will process the exchange. Additional shipping charges may apply.

5. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately at contact@dogbanibi.com with photos and a description of the issue. We will arrange for a replacement or full refund, including any shipping costs.

6. International Returns

• For international orders, please contact us for specific return instructions. Return shipping costs and any customs fees are the responsibility of the customer, unless the return is due to a defect or error on our part.

7. Late or Missing Refunds

• If you have not received your refund after 10 business days, please check with your bank or credit card company as processing times may vary. If you’ve done this and still have not received your refund, please contact us at contact@dogbanibi.com.