Thank you for shopping with Dogbanibi. This Shipping Policy outlines how we handle orders, delivery timelines, and shipping fees. Please read it carefully to understand your options and what to expect when placing an order with us.

1. Order Processing Time

  • Processing Time: Orders are typically processed within 1-3 business days (Monday to Friday) after payment is confirmed. Orders placed on weekends or holidays will be processed the next business day.
  • Made-to-Order Items: For custom or made-to-order items, please allow additional processing time. Details will be provided in the product description.

2. Shipping Options and Delivery Times

We offer the following shipping options:

  • Local Delivery within Nigeria:
    • Standard Shipping: 3-7 business days.
    • Express Shipping: 1-3 business days.
  • International Shipping:
    • Delivery times vary by destination, typically between 7-21 business days. Please note that customs processing may extend delivery times.

Please note: Estimated delivery times are provided by our shipping partners and may vary due to factors outside of our control, such as weather, customs delays, or high demand.

3. Shipping Rates

  • Domestic Rates (within Nigeria): Shipping rates are calculated at checkout based on your location and the size of your order.
  • International Rates: Calculated based on the destination country and package weight. Additional customs and import fees may apply.

4. Order Tracking

  • Once your order is shipped, we will provide a tracking number via email so you can monitor your order’s journey. Please allow 24-48 hours for tracking information to update.

5. Customs, Duties, and Taxes

  • For international orders, please note that any customs, duties, or taxes imposed by your country are the responsibility of the customer and will not be covered by Dogbanibi.
  • Customs policies vary widely, so please contact your local customs office for more information on potential fees.

6. Shipping Delays

  • While we strive to ensure timely delivery, delays may occasionally occur due to factors beyond our control, such as customs clearance, extreme weather, or shipping company delays. We appreciate your patience and understanding in such cases.
  • If you have not received your order within the estimated delivery time, please reach out to us at contact@dogbanibi.com for assistance.

7. Shipping Restrictions

  • Some regions may be subject to delivery restrictions. If we are unable to ship to your location, we will notify you promptly and refund your payment.

8. Undeliverable Packages

  • If a package is returned to us due to an incorrect address, failure to receive the package, or other reasons, we will contact you to arrange reshipping at your expense. If you choose not to have the package reshipped, we will refund the order amount minus the original shipping fees.


For questions or concerns about shipping, please contact us: 

+234 81 6655 7340 or contact@dogbanibi.com